Cottesloe Florist

Frequently Asked Questions

Yes.  Your payment to Cottesloe Florist is completely secure. 
Our payment gateways are Stripe and PayPal. 
We do not retain or store your payment details.
Stripe prompts you for your card details directly while PayPal allows you to login to PayPal or if you do not have a PayPal account you can enter your card details on the PayPal site.
Given that your payment details are correct and payment is completed, you can look forward to delivery of the beautiful flower arrangements that Cottesloe Florist create.

Cottesloe Florist can deliver your beautiful flowers and any gifts that you select to many locations. 

For locations close to Cottesloe we deliver directly.

For Perth metropolitan locations, we use professional couriers to ensure that the beautiful flowers and any gifts you select are delivered by professional couriers (we only use professional couriers so that your order from Cottesloe Florist is delivered in excellent condition).

For interstate destinations we use the professional services of other florists with whom we have business relationships.

Cottesloe Florist can deliver Monday through Saturday across the Perth metropolitan area excepting only Christmas Day and New Years Day.

For other destinations (Western Australian country towns, other Australian states and overseas destinations) we can usually provide delivery within 1-2 business days.

Delivery can be scheduled for a future date at checkout if required.

Based in Cottesloe, we can often provide (subject to stock availability and current demand) expedited delivery. Suburbs for which this service is available include :

Claremont
Cottesloe
Dalkeith
Mosman
Nedlands
Peppermint Grove
Swanbourne

For expedited delivery options, please call us (08 9385 1810) for further information.

Yes, you can specify a delivery date in the future should this be needed. There  is a “delivery date” field on the checkout page. We can arrange delivery Monday to Saturday excepting only Christmas Day or New Year’s day.

Absolutely !  Our checkout form allows you to specify a different person and a different address.

Absolutely !  Our checkout form allows you to specify a different address and a specified person. 

If you require a delivery address which is different to your billing address, we ask for a recipient phone number  to cover this. 

If there’s any difficulty in delivering your chosen beautiful flowers and gifts (if you’ve added one or more gifts to your order), we’ll be able to call the recipient to resolve this.

At the bottom of the delivery fields (on the checkout page), you can also specify instructions around this (which, again, we can use to resolve any issues at the time of delivery).  The instructions can specify (for example) “leave on the verandah”, “leave next door” – something which will allow the flowers and gifts you are sending to be delivered securely.  

We trust that you can accepts that the beautiful fresh flowers in our arrangements are seasonal.  We only use the best flowers and varieties from those currently in season.  For this reason the beautiful flower arrangements from Cottesloe Florist  may vary from those displayed on our site.  Rest assured – the beautiful flowers we provide are the very best flowers available at the time of order.

Subject to availability, absolutely yes. 
As examples – Roses with a specific colour mix, specific varieties or flower combinations.
We can provide different ribbon colours or different wrapping styles to meet your needs.
As flowers are seasonal, some varieties and some colours may not be available at some times of the year.
For very specific requirements, please call us to discuss before ordering.  Our phone number is 08 93851810.

As a boutique florist with many years of experience and many happy customers, we pride ourselves on excellent service.
Should you be unhappy with some aspect of your chosen flower arrangement(s), please call us to discuss.  You’ll find us absolutely committed to resolving the issue to your full satisfaction.
We want your repeat business !

 

Cottesloe Florist has a range of beautiful gifts from which you can choose to accompany the beautiful flowers you are ordering.  Gifts include baskets of fruit and other items (biscuits, cheeses, pates), chocolates, champagne, teddy bears, gift cards, etc.).
All of these can be added to your order and delivered with the beautiful flowers you select.

Thankyou !  We would absolutely love and welcome this !   
You’d make our day in just the same way as you or your recipient day would be made by the beautiful flowers and gifts you selected and sent.
You can do a Google review via “google.com” – just google “cottesloeflorist.com.au” or email us directly via “enquiries@cottesloeflorist.com.au”.

You have other questions ?

Let us know, if you need some help and didn’t find an answer to your question.
For urgent questions please contact us via phone (08 93851810).

For non-urgent questions (example – questions around future delivery dates), you can also contact us via email (“enquiries@cottesloeflorist.com.au”) or via our Contact Us page on this website.